![]() Acts as a hotel ambassador for guests and inter-departmental requests and inquiries. ![]() ![]() Comprehensive knowledge of Pechanga Resort Casino (PRC) property offerings, locations, amenities, and services provided is a must. Proficient and extensive knowledge in all systems used (Hotel PMS, CMP, Hotsos, etc.) is required. Maintains high standards of courtesy, efficiency, and professionalism with the ability to provide problem solving resolution skills. Greets and welcomes VIP Guests while monitoring access to the Invited Guest Lounge to only approved guests. Establishes and maintains relationships with VIP Guests. This position focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit to the Invited Guest Lounge. The primary responsibility of the VIP Specialist is to provide positive and memorable experiences for our VIP Guests by creating an exclusive, effortless, and personalized visit.
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